Unclear on the Concept

From Ed at the help desk…

I just spent 50 min on the phone with someone on [site] and a guy at HP. The guy they bought the printer from came out to install it, a piece fell out, and since the “tech” didn’t know where it went… he LEFT IT OUT! 50 min on the phone to find out that a part was completely missing!

What can I say but…*facepalm*

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